6. Product may be returned at the discretion of Componance for a refund for a period of 60 days from the confirmed delivery date determined by the carrier’s delivery confirmation.

Returns & Return Authorization

All returns require prior approval. Unapproved returns may be refused or rejected. Approved returns must follow the provided return instructions or QR-code return process. Returned items must be unused, complete, and in resalable condition. Damaged, incomplete, modified, or partial returns are non-refundable. The purchaser is responsible for all return shipping, duties, taxes, brokerage, and related fees. We reserve the right to refuse any return that does not comply with this policy. Componance is not liable for damages or loss incurred during the return transit. Product photos should be taken prior to return shipment.

All returns require prior written approval before goods are shipped back to Componance.

By approving a return request, the purchaser acknowledges and agrees that:

• Original shipping fees, duties, tariffs, taxes, and brokerage charges are non-refundable
• The purchaser is responsible for all return shipping costs
• The purchaser is responsible for all import fees incurred when goods re-enter Canada
• Return import fees must be paid or secured prior to shipment
• Componance may refuse or reject a return if return costs exceed the refundable value of the goods

Returns received without approval or not in compliance with return instructions may be refused or returned at the purchaser’s expense.

7. Return instructions for customers in the United States

U.S. Return Instructions

If your return has been approved, please follow all instructions below. Failure to do so may result in additional fees or refusal of the return.

Before Shipping

• Obtain written Return Authorization (RA) from Componance
• Ensure the product is unused, complete, and in resalable condition
• Package items securely to prevent damage during transit

During Return Shipment

Return shipments must be declared accurately and include the following:

• Clearly marked:

  “Canadian Goods Returned – No Change”

• HS Code:

  8302.41.6080

• HS Code Description (if required): Stainless steel handrail brackets of base or non-precious metals used for fixturing in the built environment.
• Reference:

  CGR / Tariff Item 9814.00.00

• Purpose of shipment:

  Returned merchandise – no change

Incorrect, incomplete, or inaccurate customs declarations may result in:

• Customs delays
• Additional fees
• Deduction of fees from any refund
• Refusal of the return

After Receipt

• Returned goods will be inspected upon receipt
• Refunds (if applicable) will be processed only after inspection
• Damaged, incomplete, or unsellable items are non-refundable

Componance is not responsible for damage incurred during return transit. Do not rely on the original packaging. Items must not be able to move freely within the package.

Return Packages Must be shipped to:

Componance Design Inc.

#197 – 1685 Chestnut Street

Vancouver, BC, V6J 4M6

Phone: 1-604-771-5128

Delivery Hours: 9:00 am – 5:30 pm / Closed Sunday

8. Return instructions for International customers (Outside the United States)

All international returns require prior written approval before goods are shipped back to Componance.

Before a return is approved, the purchaser must acknowledge that:

• Original shipping fees, duties, tariffs, taxes, and brokerage charges are non-refundable
• The purchaser is responsible for all return shipping costs
• The purchaser is responsible for all import fees, taxes, duties, and brokerage charges incurred when goods are returned to Canada
• Return import fees must be paid or secured prior to shipment
• Componance reserves the right to refuse a return if return costs exceed the refundable value of the goods

During Return Shipment (International)

Return shipments must be declared accurately and in compliance with customs requirements of both the exporting country and Canada.

Unless otherwise instructed in writing:

• Goods must be declared as returned merchandise
• The original HS code must be used (e.g. 8302.41.)
• The purpose of shipment must be clearly stated as “Canadian Goods Returned – No Change”

Duty or tax relief on re-entry into Canada is not determined by the HS code used by the return shipper and is not guaranteed. Any applicable relief is assessed by Canadian customs authorities based on the circumstances of the return and the import declaration made in Canada. Incorrect or incomplete customs declarations may result in:

• Customs delays
• Additional import charges
• Deduction of fees from any refund
• Refusal of the return

After Receipt

• Returned goods are inspected upon receipt
• Refunds (if applicable) are processed only after inspection
• Damaged, incomplete, modified, or unsellable items are non-refundable
• Componance is not responsible for damage incurred during return transit

9. Refunds

Approved refunds are processed only after returned goods are received and inspected. Refunds are subject to a 15% restocking and transaction fee. All return-related costs are deducted from any refund. If your order qualified for free shipping, the equivalent shipping cost will be deducted from any eligible refund. Refunds or partial refunds are not rewarded on product that is received back in damaged, partial or unsellable condition. Componance is not liable for damage during the return shipment. Original shipping fees, duties, tariffs, taxes, and brokerage fees are non-refundable. Componance reserves the right to reject a return if fees are levied against the shipment and are greater than the potential refund.

Refunds are issued through the original transaction software and provider unless otherwise requested and is subject to approval. Refunds issued through 3rd party software typically takes 1-5 business days to receive.