4.1 Product Return: Product may be returned at the discretion of Componance for a refund for a period of 30 days from the confirmed delivery date determined by the carrier’s delivery confirmation.

4.2 Return Authorization & procedure: All returns require prior written approval from Componance. Unapproved returns may be refused or rejected. Approved returns must follow the provided return instructions or QR-code return process. Returned items must be unused, complete, and in resalable condition. Damaged, incomplete, modified, or partial returns are non-refundable. The purchaser is responsible for all return shipping, duties, taxes, brokerage, and related fees (if any). We reserve the right to refuse any return that does not comply with this policy. Componance is not liable for damages or loss incurred during the return transit. Product photos should be taken prior to return shipment.

4.3 Carrier & Liability: The returnee may use the carrier of their choice but assumes all responsibility for ensuring items are received by Componance in their original condition. Componance accepts no liability for returned items damaged or lost in transit.

4.4 Legal Responsibility for Documentation: The returnee acts as the legal declarant for the return shipment. Componance is not responsible for filling out customs documentation on behalf of the returnee. Any fees, penalties, or "Return-to-Sender" charges incurred due to incorrect or incomplete customs filings are the sole responsibility of the returnee and will be deducted from any final refund.

4.5 Provision of Return Data: Upon approval of a return, Componance will provide the returnee with a "Return Data Sheet" containing the accurate unbundled product values, HS codes, and mandatory certification statements required for the specific shipment based on the original commercial invoice. The returnee is responsible for accurately transferring this data to their shipping forms.

4.6 Mandatory Declaration Requirements: For all returns from the US to Canada, the returnee must ensure the following data is included to comply with Tariff Item 9814.(00.00):

• Purpose of Shipment: "Canadian Goods Returned – No Change in Condition".
• Canadian HS Code: 8302.41.90.90.
• HS Code Description: Finished architectural hardware - Stainless steel handrail brackets of base or non-precious metals used for fixturing in the built environment.
• Valuation: The original unbundled product price provided by Componance (matching the original export value).
• Required Statement: "Returned merchandise - No change. The goods mentioned on this invoice were exported from Canada during the month of [Month] in the year [Year], and no refund, drawback or exemption of customs duties and/or taxes has been granted or will be claimed.".

By approving a return request, the purchaser acknowledges and agrees that:

• Original shipping fees, duties, tariffs, taxes, and brokerage charges are non-refundable
• The purchaser is responsible for all return shipping costs
• The purchaser is responsible for all or any import fees incurred when goods re-enter Canada
• Return import fees (if any) must be paid or secured prior to shipment
• Componance may refuse or reject a return if the return costs exceed the refundable value of the goods
• The returnee is responsible for the legal accuracy of all shipping & customs paperwork.
• Componance is not responsible for any damage loss incurred during the return shipment.

Returns received without approval or not in compliance with return instructions may be refused or returned at the purchaser’s expense.

Before Shipping

• Obtain written Return Authorization (RA) from Componance
• Ensure the product is unused, complete, and in resale condition
• Photograph the items, prior to shipping in their undamaged condition
• Package items securely to prevent damage during transit. Do not rely on the original packaging. Items must not be able to move freely within the package.

Incorrect, incomplete, or inaccurate customs declarations may result in:

• Customs delays
• Additional fees
• Deduction of fees from any refund
• Refusal of the return

After Receipt (by Componance)

• Returned goods will be inspected upon receipt
• Refunds (if applicable) will be processed only after inspection
• Damaged, incomplete, or unsellable items are non-refundable

Return Packages Must be shipped to:

Componance Design Inc.

#197 – 1685 Chestnut Street

Vancouver, BC, V6J 4M6

Phone: 1-604-771-5128

Delivery Hours: 9:00 am – 5:30 pm / Closed Sunday

4.7 Refunds: Approved refunds are processed only after returned goods are received and inspected. Refunds are subject to a 20% restocking and transaction fee. All return-related costs are deducted from any refund. If your order qualified for free shipping, the equivalent shipping cost (that which was free) will be deducted from any eligible refund. Refunds or partial refunds are not rewarded on product that is received back in damaged, partial or unsellable condition. Componance is not liable for damage during the return shipment. Original shipping fees, duties, tariffs, taxes, and brokerage fees are non-refundable. Componance reserves the right to reject a return if fees are levied against the shipment and are greater than the potential refund.

Refunds are issued through the original transaction software and provider unless otherwise requested and is subject to approval. Refunds issued through 3rd party software typically takes 1-5 business days to receive.